Frequently Asked Questions
WELCOME TO THE Olio evo canapa D’oro CUSTOMER SERVICE
In this section you will find all the information regarding the world of Olio evo canapa D’oro.
Search in the FAQ – FREQUENTLY ASKED QUESTIONS all the answers to your questions.
Should you need further support, do not hesitate to contact us by email (Olioevocanapadoro@yahoo.com)
Is my personal information safe?
By entering your data on olico.it you are safe. Our site uses the advanced HTTPS (connection security) standards for navigation and data protection. For more details read our “Privacy Policy”.
I can’t register or finish the purchase, what can I do?
If you find it difficult to navigate or complete a purchase on the Online Store, we recommend you to update your browsing browser (Google Chome, Mozilla, Internet Explorer, Safari, etc.) to the latest version available. If you continue to experience problems, remember that Customer Service is at your complete disposal. Click on “Contact Us”.
Can’t enter a coupon or a convention code. What can I do?
The code is included in the CHECK OUT phase before payment. If you have problems contact us.
I lost my password. What should I do?
Click on the link “Have you lost your password?” Above the ENTER button. You will receive an email with the procedure to follow. If you can’t, contact customer support.
Is there a minimum order with olioevocanapadoro.com?
No, you can place orders for any amount.
I placed an order, how do I know if it’s confirmed?
Once the order is complete you will receive the confirmation of your order at the email address used during the purchase. In case you do not receive the email, check the Junk Mail or Spam folder of your email box and, if you use a Gmail address, also check the Promotions folder. For further information, the Customer Service is at your complete disposal.
Can I cancel an order placed?
Once an order has been concluded and sent, it cannot be canceled.
If you have had problems during the purchase, contact us and explain what happened. We will do our best to answer you as soon as possible and find a solution together.
Can I change my package delivery address?
Once an order has been placed, it is no longer possible to change the shipping address. However, if you have not yet placed an order, you can correct or change your address at any time: just click on your name at the top right of the page dedicated to the site header. From there you will have access to your personal data panel and will be able to modify what you prefer.
In any case, if the order is still in preparation you can contact us and we will do everything to satisfy you.
What kind of payment method can I use on olioevocanapadoro.com?
You can use Credit cards (Visa, Visa Electron, Mastercard).
What is the CVV code of the credit card?
The CVV code is a 3-digit number printed on the back of your credit card.